Request a Locate

To ensure you don’t hit a water line when you’re digging, request a locate. A service person will evaluate your request and issue an “all clear”, or do a site visit to locate and mark in your excavation area.

TIPS ON REQUESTING A LOCATE

  • Normal locate requests are made at least 48 hours prior to excavation, not including the day the request was submitted.

  • Requests received after 3:30pm will be processed the following business day.

  • Holiday closures may affect service availability. Please contact us for more information.

  • Staff are available to meet the customer during the locate if requested. Please include details about locate meetups in the description field of your locate request.

  • The locate services are as accurate as the information you provide. Ensure your information is up to date, and please provide detailed, accurate and complete information on each locate request.

Hours
Monday–Friday
9am-5pm

Phone
620-784-5387